Indiquez un problème technique - ZDS Pump Innovation

End User information

Nom

Addresse

Post Code

Pays

Phone Number

Retailer information

Dénomination sociale

Contact

Addresse

Code postal et lieu

Pays

Numéro de téléphone

Product identification data
Product data can be found on the Warranty label applied on the product package, a second copy inside the manuals plastic bag, or on the product itself.

Modèle

Code produit

Numéro de série (SN)

Was the product installed by:

A specialized installer

A driller

An elettrician

An end user

Autre

How long did the product work before the problem occurred?

Was the product installed according to ZDS user manual?

Oui

Non

I don't know

Are other products not ZDS branded (such as control panel, pressure switch, frequency inverter, power generators, etc...) installed with the product?

Oui

Non

I don't know

If yes, which ones?

What is the product's application? (short description of the plant, eg.: irrigation, domestic dwelling, farm, etc...)

Veuillez décrire le problème avec le produit ou les signes de dysfonctionnement

Please describe if and after how long the fused protection, the circuit breakers or the RCD are tripping.

Have you ever reset the product by removing and reinserting the power supply?

Oui

Non

I don't know

If yes, how often?

After disconnecting and re-connecting the power supply, does the product run for 1–10 seconds? (Yes/No)

Oui

Non

If yes, for how long? (Example: 6 seconds)

During utilization, have you found sand or other substances in the provided water?

During utilization, have you found the provided water warm?

Le produit a-t-il été installé avec un variateur de fréquence? (Oui/Non)

Oui

Non

La puissance a-t-elle été fournie par un groupe électrogène (Oui/Non)

Oui

Non

Distance approximative entre le moteur et l'alimentation

Quelle est la section du câble?

What is the cable lenght?

Sur quoi est monté le produit qui ne marche pas?

Parties hydrauliques ZDS

Moteurs ZDS

Autre

L'alimentation de la pompe est commandée par:

Un pressostat

Un contrôle de pression

Un capteur de débit

A float

Autre

En cas de problème avec un moteur triphasé:

Check it is not single-phase motor

There is fuse protection to protect against overload

There is a circuit breaker to protection against overload

There is thermal overload protection

There is thermal overload protection and a phase failure relay

Autre